Retention

Save customers
before they churn

Proactive AI agents to engage at-risk customers across every signal of disengagement, surfacing the real reasons behind churn, addressing them in the moment, and turning every cancellation into insight.

Proven Performance

Retention Lift Metrics

2.5X
Lift in cancelled subscription recovery
3.3X
Increase in dormant customer reactivation
3X
Lift in free trial recovery

Solution Overview

How Woven Transforms Retention

Detect risk signals early

Most churn is visible weeks before the cancel click, such as declining engagement, missed renewals, or billing failures. Woven surfaces these signals in real time so you can act before it's too late.

CHURN RISK DASHBOARDActive Context Sequence

RRiley M.FreshTable Subscriber • 3M

Honestly, the meals are fine, it's just getting expensive for what we use. We end up eating out more than I thought, so half go unused.

Price Objection
Behavior Shift
Plan Oversize

Flag Price Concern
Log Dining Shift
Recommend Save

Engage with the right save offer

The right save offer depends on the real reason behind the risk. Woven engages at-risk customers in a real conversation, surfaces the actual driver, and matches them to the offer most likely to land, such as a pause, plan change, discount, or a tailored re-engagement.

1-TO-1 RETENTION OFFERSMonitoring Active

Agent Process

1Understand context
2Research data
3Match playbook
4Determine actions

Generated Response

“Hi Riley, I saw you started to cancel your FreshTable plan. A lot of members switch to our 2-meals-per-week plan (40% savings) to fit their schedule...”

Schedule follow-up

Learn from every conversation to reduce future churn

Every save attempt, successful or not, is a data point. Woven turns churn conversations into structured insight that flows back to your CRM and product teams, so each cohort churns less than the last.

Weekly ReportEXIT MOTIVES & CHURN ANALYSIS

Mar 15 – 22156 cancellations analyzed

Top Churn Driver“Price vs. Portion Waste”

48%of cancels

Unused meals going to waste
Grab leftovers / eat out instead
Tightly bound plan sizing

Objections Trend

Key Insight

Subscribers frequently select too large of a plan initially, leading to unused food and a perception of high price.

Built for modern enterprises

Woven was built from the ground up with enterprises in mind, with security, data privacy, comprehensive auditability, and granular access controls.

Enterprise Ready

Enterprise Compliance
SOC 2 Type II, comprehensive audit trails, SSO, and dedicated support to keep enterprise integrations seamlessly secure.
PII Redaction
Sensitive subscriber data is automatically identified and redacted at the edge, ensuring PII remains securely inside your system of record.
Safety Guardrails
Robust protections and playbook boundaries keep every AI interaction safe, highly compliant, on-brand, and strictly within your guidelines.

Integrations